Home' The Source : Fourth Quarter 2013 Contents W
hile highlights of the 2013 HealthTrust
University Conference & Vendor Fair are
many, one of the most memorable for me
was the opportunity to spend some time with
our opening general session keynote speaker,
Dr. David Nash. As the founding dean of the first designated School
of Population Health in the country, Nash is considered one of the
leading experts in the field of population health. (Read more on
Nash and population health on page 24.)
We all can agree it’s a time of unprecedented change—yet at
this early stage of reform, the successful model is hard to predict.
However, there’s one thing that is certain: Providers will be paid
less money over time, and winners in the marketplace will clearly
be the organizations that have transformed their supply chains and
become more efficient at delivering higher-quality care. There is a
new reality, and supply chain leaders must lead the way.
Implications for Supply Chain Leaders:
• Redefine the cost equation by creating a better patient
outcome at a lower total cost — The role of materials managers
in the value analysis process gets amplified tenfold as the adoption
of new technologies requires that clinical claims be proven.
• Better match supplies and care delivery to disease
states and care paths — Materials managers find themselves at
the critical intersection of cost, quality and outcomes, and facilitat-
ing the discussion between physicians, the C-suite and suppliers to
migrate from a volume-based to a value-based model.
• Address the total cost of supplies across the care
continuum — Supply costs will be measured as a function of a
population, disease state or delivery path versus the traditional supply
expense per adjusted admission. Having an efficient procure-to-pay
process and logistics model to all points of care becomes table stakes.
HealthTrust always has been known for the value contained
within our contract portfolio, but there has been increasing inter-
est in our expertise in optimizing an increasingly complex supply
chain with five stakeholders—providers, physicians, patients, sup-
pliers and payers. The definition now is even more challenging.
Like you, we have accountability for the performance of large
health systems and share responsibility for providing Total Cost
2013 Member Satisfaction Survey Results
Expanding our value proposition includes asking for your feed-
back as part of our annual member satisfaction survey.
Along with industry research, a competitive market assessment
and feedback from member business reviews, results from the
member satisfaction survey are part of our annual planning process.
We refine a five-year strategic plan that identifies market demand,
informs our offerings and justifies new investments to support
Our most recent survey was offered in August. Nearly 1,400
members responded to the survey with 82 percent indicating they
“strongly agree” or “agree” that HealthTrust provides a superior
value in the marketplace.
We are proud to offer the industry’s benchmark contract portfolio.
And, once again, you underscored the value of a committed purchas-
ing model as your primary reason for partnering with HealthTrust.
Areas rated highest were Customer Service; Account Manage-
ment; Contract Management; Clinical Operations and Contract
Packages (tied); SCRUBS/CatScan; National Agreement Portfolio
and Executive Management (tied); and Advisory Boards.
Opportunities for Improvement. Overall, we are pleased
with the survey results but acknowledge there is always room for
improvement. We will continue to invest in the areas of technology
(member portal ease of use), contracting (category expansion) and
account management (implementation support), and will provide
details of our action plans and progress via our business reviews
and through this publication.
Thanks to those of you who participated in making this year’s
conference one of our best ever! And, thanks for your feedback
on how we can best support your success in our rapidly changing
Role of Supply Chain Has
Never Been More Critical
starting line from thE dEsk of Ed JonEs
4 the source | Fourth Quarter 2013
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